Mac store genius bar doncaster

Overall, how would you rate the professionalism and technical ability of the store employees responsible for your repair? The Apple Store employees made me feel like getting a new iPhone right away was a priority for them. They also were very straightforward with me. I chose the latter. They also let me know that this is fairly routine. Dropping a phone three stories? I deal with cracked screens like this all the time.

This went a long way toward making me feel like the situation was resolvable and that they cared about getting me a satisfactory outcome.

Turns out, after 25 minutes of syncing my new phone, none of my roughly 3, photos copied over. This was, you might say, problematic. After some troubleshooting, Dan said iCloud was the culprit: my last iCloud backup had failed.

He tried a few different approaches, and finally ended up finding a solution. This troubleshooting took almost an hour, again, thanks to the sheer number of photos I had on my device. Then once he figured out the fix, it was a least another 45 minutes of syncing. From the start of the discussion, how long was your interaction at the Genius Bar?

Over the course of two different appointments, I spent just under four hours getting in-person tech support from the Apple Store. But that might be harder for people who have to report to offices. Plus, when his shift ended at 6 p. In the end, yes, it took a while, and iCloud has some serious issues to work out. The kid that attended us not only did not help us but made us believe APPLE has became very arrogant.

I am ditching my iPhone and going Android and my wife said she would do the same after her contract is up. I got my iPhone 4 wet, and it screwed up the dock connector.


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Which I promptly hosed up even work by breaking a connector inside the phone. I gave up, took it in, begging for mercy. At the Genius Bar, the tech predictably enough noticed differing serial numbers inside the phone, asked. Apple has empowered its employees to make exceptions. I read your article and the comments.

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Unfortunately, I had a very different experience just last week. I noticed my iPhone 4 speaker being very hard to hear. I was very disappointed, but paid so that I would have a functioning device. No offer was made to sync my phone, I wa specifically told that was my problem. I put all of this in my survey response back to Apple. I guess I will see how serious they take this. The new displays added more information about the product, and let customers press a button to signal needed assistance.

The feature, which lets users choose the specific product model they want and gives users an option for picking up the product at a nearby Apple Store with the product in stock, aims to simplify and speed up shopping.

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If not immediately in stock, the feature gives users an estimated pick-up time. While inside an Apple Store, customers can also scan product barcodes to find technical specifications, ratings and reviews. In November , 9to5Mac reported that Apple would begin using an iBeacon location-based notification technology. The iBeacon functionality, inside the Apple Store iOS app, lets consumers inside Apple Stores receive useful notifications about products, pricing and features, in an attempt to improve the shopping experience.

In May , Apple Store employees started using iPhone 5S for their handheld payments portal, rather than the previous iPod Touch devices. In August , Apple Stores replaced the dedicated Smart Signs displays next to products, by having the products themselves installed with apps that run demos and product information. In the email, Apple also wrote that employees should first ask the customer if they want a bag, rather than giving them one without asking.

The primary areas of the change happened on Apple's website and store pages. In July , Apple added smart home experiences to 46 of its retail stores, letting visitors use an Apple device to control smart home appliances in the stores such as light bulbs and ceiling fans, while screens offer a look inside a virtual house that the user can control, such as lowering window shades.

Apple Stores have considerably changed the landscape for consumer electronics retailers and influenced other technological companies to follow suit. The publication also wrote that "Apple salespeople are generally more knowledgeable, the products themselves are generally higher quality, and the stores are more appealing, aesthetically and practically.