Mac store genius bar doncaster
Overall, how would you rate the professionalism and technical ability of the store employees responsible for your repair? The Apple Store employees made me feel like getting a new iPhone right away was a priority for them. They also were very straightforward with me. I chose the latter. They also let me know that this is fairly routine. Dropping a phone three stories? I deal with cracked screens like this all the time.
This went a long way toward making me feel like the situation was resolvable and that they cared about getting me a satisfactory outcome.
Turns out, after 25 minutes of syncing my new phone, none of my roughly 3, photos copied over. This was, you might say, problematic. After some troubleshooting, Dan said iCloud was the culprit: my last iCloud backup had failed.
He tried a few different approaches, and finally ended up finding a solution. This troubleshooting took almost an hour, again, thanks to the sheer number of photos I had on my device. Then once he figured out the fix, it was a least another 45 minutes of syncing. From the start of the discussion, how long was your interaction at the Genius Bar?
Over the course of two different appointments, I spent just under four hours getting in-person tech support from the Apple Store. But that might be harder for people who have to report to offices. Plus, when his shift ended at 6 p. In the end, yes, it took a while, and iCloud has some serious issues to work out. The kid that attended us not only did not help us but made us believe APPLE has became very arrogant.
I am ditching my iPhone and going Android and my wife said she would do the same after her contract is up. I got my iPhone 4 wet, and it screwed up the dock connector.
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Which I promptly hosed up even work by breaking a connector inside the phone. I gave up, took it in, begging for mercy. At the Genius Bar, the tech predictably enough noticed differing serial numbers inside the phone, asked. Apple has empowered its employees to make exceptions. I read your article and the comments.
Unfortunately, I had a very different experience just last week. I noticed my iPhone 4 speaker being very hard to hear. I was very disappointed, but paid so that I would have a functioning device. No offer was made to sync my phone, I wa specifically told that was my problem. I put all of this in my survey response back to Apple. I guess I will see how serious they take this. The new displays added more information about the product, and let customers press a button to signal needed assistance.
The feature, which lets users choose the specific product model they want and gives users an option for picking up the product at a nearby Apple Store with the product in stock, aims to simplify and speed up shopping.
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If not immediately in stock, the feature gives users an estimated pick-up time. While inside an Apple Store, customers can also scan product barcodes to find technical specifications, ratings and reviews. In November , 9to5Mac reported that Apple would begin using an iBeacon location-based notification technology. The iBeacon functionality, inside the Apple Store iOS app, lets consumers inside Apple Stores receive useful notifications about products, pricing and features, in an attempt to improve the shopping experience.
In May , Apple Store employees started using iPhone 5S for their handheld payments portal, rather than the previous iPod Touch devices. In August , Apple Stores replaced the dedicated Smart Signs displays next to products, by having the products themselves installed with apps that run demos and product information. In the email, Apple also wrote that employees should first ask the customer if they want a bag, rather than giving them one without asking.
The primary areas of the change happened on Apple's website and store pages. In July , Apple added smart home experiences to 46 of its retail stores, letting visitors use an Apple device to control smart home appliances in the stores such as light bulbs and ceiling fans, while screens offer a look inside a virtual house that the user can control, such as lowering window shades.
Apple Stores have considerably changed the landscape for consumer electronics retailers and influenced other technological companies to follow suit. The publication also wrote that "Apple salespeople are generally more knowledgeable, the products themselves are generally higher quality, and the stores are more appealing, aesthetically and practically.
In October , reports surfaced that Steve Jobs and his retail team would help "drastically overhaul" Disney Stores. His involvement was described by The New York Times as "particularly notable", given his work on the "highly successful" Apple Stores and his election to Disney's board of directors in In May , Apple significantly redesigned its Union Square Apple Store in downtown San Francisco , adding large glass doors for the entry, open spaces with touch-sensitive tables and shelves for product displays, and rebranded rooms for the store. The "Genius Bar" becomes the "Genius Grove", a tree-lined area for help and support.
In April , Apple announced that its "Today at Apple" educational sessions, which launched with its Union Square redesign in and offer more than 60 free hands-on sessions for creative skills, will also be expanded to all of its stores. In May , Apple updated all classic designed stores with new Feature Bays and Avenues, providing better buying experience by adding more interactive product trying tables, drawers for iPhone cases and magnet planks for iPad cases to the accessories wall.
Apple also added Forum Displays to all stores to provide better Today at Apple experience. All allows customers to try Apple or third-party products before buying just like they could do in the new design stores. Starting May , Apple renew its stores in a new way, by adding Video Wall to stores around the world, and upgrade some stores like Apple Palo Alto  and Apple Causeway Bay in Hong Kong with Avenue Walls which feature the same design as the new stores ones. In February , Apple announced that it would close two stores in Frisco and Plano, Texas and replace them with a new location at Galleria Dallas.
Apple cited plans to invest in other locations in the region, as well as the new Dallas store, as reasoning. However, it was also noted by media outlets that the two affected stores both reside within the judicial territory of the United States District Court for the Eastern District of Texas , which is widely known for being favorable towards plaintiffs in patent infringement cases. Although it was ruled in that for the purpose of venue in patent infringement suits, a domestic corporation "resides" only in its state of incorporation , having retail locations in the district would constitute Apple having a "regular and established place of business" in East Texas.
All Apple Stores feature a Genius Bar, where customers can receive technical advice or set up service and repair for their products. The Genius Bar provides software support for macOS and hardware service on products that are not classified vintage or obsolete. Customers can come in and receive free training from a Creative in more than 60 different sessions.
The largest Genius Bar in the world is located in Amsterdam. Apple Store openings and new product releases can draw crowds of hundreds, with some waiting in line as much as a day before the opening. Apple Stores have experienced numerous burglaries. The devices on display in stores are equipped with special demo versions of their respective operating systems. Additionally, in case of theft, a security measure renders devices useless, by activating a "kill switch" disabling them once out-of-reach of the store's Wi-Fi network.
Protesters in the gilets jaunes protests in December looted Apple Stores in Paris. At the time, the store was the only place in the world where Apple merchandise could be purchased, including T-shirts, mugs, and pens. In July , an American expatriate blogger who lives in the southwestern Chinese city of Kunming reported on her discovery of what she called "the best ripoff store we had ever seen"—a fake Apple Store, complete with the glass exterior, wood display tables, winding staircase and large promotional posters found in legitimate Apple Stores, and with employees wearing lanyards and the same T-shirts as actual Apple Store employees.
According to The Wall Street Journal , unauthorized Apple resellers are found throughout China; the blogger's original post noted that two such stores were located within walking distance of the first knockoff, one of them with a misspelled sign reading "Apple Stoer". Following these events, more real Apple Stores in China began opening, an early one being the Shenzhen Apple Store on November 3, This article is about Apple 's retail chain. For other uses, see Apple Store disambiguation. Computer hardware Computer software Consumer electronics Distribution.
Main article: Genius Bar. Apple Inc. Retrieved July 31, Retrieved July 12, Retrieved March 23, Weinberger, Matt May 28, Business Insider. Axel Springer SE. Pierini, David March 17, Cult of Mac. Diaz, Jesus July 18, Retrieved December 6, Helft, Miguel; Carter, Shan August 25, The New York Times.
Panzarino, Matthew April 19, The Next Web. Retrieved May 6, Noe, Rain July 17, Archived from the original PDF on September 3, Viladas, Pilar September 12, Vox Media. Hein, Buster December 12, Broussard, Mitchel February 3, Saffron, Inga. The Philadelphia Inquirer. Philadelphia Media Network.
Archived from the original on March 24, Martinelli, Nicole March 22, Linshi, Jack August 28, Padilla, Richard August 28, Marsal, Katie August 28, Hodgkins, Kelly June 14, Retrieved May 26, Moren, Dan June 14, International Data Group. Lashinsky, Adam August 25, Time Inc. Apple Newsroom. January 30, Titcomb, James October 15, The Daily Telegraph. Telegraph Media Group. Brian, Matt October 29, Alter, Charlotte October 15, Chen, Brian X. The Guardian. Guardian Media Group. Segal, David June 23, Retrieved April 26, Gurman, Mark June 23, Edwards, Jim May 28, Meyer, Janet June 27, Apple Matters.
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